These Terms & Conditions govern the use of the Tottenham Hale Florist website and outline the agreement between you, the customer, and our business for all online flower delivery services ordered from and delivered within Tottenham Hale and its surrounding areas. Please read these terms carefully before placing an order, as they affect your legal rights and obligations. By accessing our website, making a purchase, or using our flower delivery services, you agree to be bound by these Terms & Conditions.
For clarity, throughout these Terms & Conditions, the following definitions apply:
These Terms & Conditions apply to all customers purchasing goods or services from Tottenham Hale Florist for delivery within Tottenham Hale and the surrounding areas. Customers outside these areas are advised to check availability and applicable terms before ordering.
We strive to make online flower delivery as seamless as possible for customers in Tottenham Hale and nearby localities. The process for placing an order is as follows:
We reserve the right to refuse or cancel any order where payment is not authorised, if product availability changes, or if delivery to an address is not feasible. In such cases, you will be notified and any payment made will be refunded promptly.
All products listed on our Website are subject to availability. Flowers and plants are living items, and at times, specific blooms or arrangements may not be available due to seasonality or supply. In the event of a supply issue, we reserve the right to substitute ingredients or products of equal or greater value and similar style, ensuring the overall design and quality are maintained. Efforts will be made to notify you of any substantial substitution, but this may not always be feasible during peak floral periods.
All prices displayed on the Website are in Pounds Sterling (GBP) and include Value Added Tax (VAT) unless stated otherwise. Delivery fees will be clearly indicated at checkout and may vary depending on the delivery postcode or urgency of delivery selected.
We accept payment via major debit and credit cards, and any alternative methods indicated on our Website at the time of order. Payment must be made in full at the point of purchase. All cardholders may be subject to validation checks and authorisation by the card issuer. If payment is declined or not authorised, we cannot fulfil your order and will not be liable for any resulting delay or non-delivery.
You have the right to cancel or amend your order within a reasonable time frame before dispatch. For standard delivery, cancellations or amendments may be possible up to 24 hours prior to the scheduled delivery date. For same-day deliveries, cancellations or amendments may not be possible once an order has been placed, as preparation and dispatch commence immediately. If you wish to cancel or amend your order, you must do so as soon as possible by contacting our customer support team through the communication channels provided on the Website.
Once preparation or delivery of your order has begun, we may be unable to accommodate changes or cancellations, and in these cases, you may not be entitled to a refund. If your order is cancelled in accordance with our policy and the product has not been prepared or dispatched, any payment made will be refunded in full to your original payment method.
Our online flower delivery service covers Tottenham Hale and the surrounding areas as indicated on the Website. We make every effort to deliver on your specified date and within any time slots requested but cannot guarantee delivery at precise times, particularly during busy periods such as Valentine's Day, Mother's Day, or Christmas.
It is your responsibility to ensure that all delivery details provided are accurate, including the recipient's name, full address, and any specific instructions. Tottenham Hale Florist will not be liable for failed deliveries arising from incorrect or incomplete information.
If the recipient is unavailable at the time of delivery, our delivery driver will endeavour to leave the item in a safe location, with a neighbour, or follow your specific instructions when provided. A delivery note will be left to notify the recipient. Additional delivery attempts or alternate arrangements may incur extra charges.
All risks relating to the product(s) pass to you once the items have been delivered to the address specified in your order or left as per your instructions. We accept no responsibility for items that are lost, damaged, or stolen after delivery has taken place in accordance with your instructions. Where delivery has not been made due to circumstances beyond our reasonable control, you will be advised accordingly and alternative arrangements may be offered at our discretion.
As flowers and plants are perishable goods, your statutory right to cancel under distance selling regulations may be limited. However, if your order is received in poor condition, significantly not as described, or has not been delivered (except where the reason was outside our control), please contact us as soon as possible. You may be required to provide photographic evidence of any quality issue within 24 hours of receipt. Upon satisfactory review, a replacement or partial/full refund may be offered at our discretion.
We reserve the right to refuse refunds or replacements where care instructions have not been followed or if product deterioration is natural and occurs after delivery owing to circumstances outside our control (such as incorrect storage by the recipient).
Tottenham Hale Florist’s maximum liability for any loss or damage arising out of or in connection with your order or use of our services is strictly limited to the price of the product(s) you ordered. We do not accept responsibility for any indirect or consequential loss or damage, including but not limited to loss of income, business, goodwill, or anticipated savings, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
We will not be responsible for any failure to perform or delay in performance of any of our obligations under these terms caused by events outside our reasonable control (force majeure), such as natural disasters, weather events, strikes, or internet/network failures.
All content, designs, images, and text on the Tottenham Hale Florist website remain the property of our business or our licensors. You may not copy, reproduce, distribute, or use any content for commercial purposes without our express written consent. Use of our Website must not violate any applicable laws or infringe the rights of others.
When placing an order, you agree to provide accurate and up-to-date personal and recipient information. Processing of any personal information is governed by our Privacy Policy, which is available on the Website. We will only use your information for the purposes of fulfilling orders and communicating with you regarding the services provided.
Tottenham Hale Florist reserves the right to update or amend these Terms & Conditions periodically and without prior notice. Changes will take effect once posted on the Website. Your continued use of our website and services indicates acceptance of any updated terms. We recommend checking this page regularly to stay informed of any changes.
These Terms & Conditions and any agreement arising in relation to orders made via the Tottenham Hale Florist website shall be governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision within these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
These Terms & Conditions constitute the entire agreement between you and Tottenham Hale Florist regarding your use of our Website and services, and supersede any prior agreements or understandings. No other terms shall apply to the supply of our products or services unless otherwise agreed in writing.
If you have any queries, need further clarification, or wish to contact us regarding an order placed for online flower delivery in Tottenham Hale or the surrounding areas, please use the communication methods indicated on our Website. Our customer service team is dedicated to resolving issues and ensuring your satisfaction.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham Hale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham Hale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
